19 Mar

Work etiquette or business etiquette is a structure that rules the social performance in any workplace. It is a set of good manners that a job required which is imposed by the members of an organisation.
Any violation of the imposed etiquette of an organization could result in dismissing the job. And the purpose of these etiquettes is to respect and save time, members, and procedures.

Generally, there is no global contract/ form about regular work etiquette. These etiquettes change from one surrounding to another or from one workplace to another.
Work etiquettes consist of several aspects as body language, good manners, good dressing and proper use of technology, etc. For example; office etiquettes consist of honest performance and good behaviour with others.

Furthermore, Business etiquettes consist of the expected performances and expectations for someone's activities within a society, group, or class. In the workplace, it states how you behave with your visitors or manager, but also, how you respect co-workers to maintain a pleasing work environment for all.

Types of business etiquettes

  1. Telephonic Etiquettes
  2. Dining Etiquettes
  3. Office Etiquettes
  4. Meeting Etiquettes
  5. Netiquettes

1. Professionalism

Professionalism consists of the contribution to an enjoyable, creative, and comprehensive work environment. It also contains;

  • Fulfilment of promise
  • Punctuality
  • Emotional control is an unexpected situation
  • Flexible performance

2. Interaction Etiquette

Interaction etiquettes consist of phone etiquettes, email etiquettes, and in-person etiquettes, etc.

2.1 Phone etiquettes

  • Keep the ringing volume low.
  • Try to keep your sound level at midrange.
  • Try to not use your phone during a meeting.

2.2 Email Etiquette

  • Try to reply to core emails with a working day, and exterior emails within three business days.
  • Don't use exclamation marks or smiley faces (emojis).
  • Always regard receivers, and use formality in writing any mail.

2.3 In-Person Etiquette

  • Listen to people attentively.
  • Focus on body language, and especially keeping the eye contact.
  • Don’t praise someone's appearance too much.

3. Meetings Etiquette

Meetings are the most crucial part of business interaction. It also permits teams to share their ideas, techniques, and reach on the same page of schemes and significances.

  • Share the meeting agenda before attending, as the participants can prepare themselves for the arguments and any possible discussions/ deals.
  • Be on time.
  • Make introductions.
  • Organize a lunch if your meeting is at lunchtime.


Business etiquettes are significant as they produce a professional and equally respectful environment.  They also help to improve the interaction that makes workplace services a creative place. Workers feel satisfied when they are respected. Good and clear interaction also helps them to understand their goals and share their ideas as well.
Finally, The respect of etiquette makes you more civilized and create a pleasant workplace surrounding for all other.

To be continued ...

Related sources:

The 5 Types of Business Etiquette

The 10 Basics of Business Etiquette

Job Success - Business Etiquette

10 Essential Business Etiquette Tips to Improve Company Culture