Sales Tax is payable (where applicable) regardless of the Delegate’s country of origin; the point of supply for Sales Tax purpose is the location of the course. The published prices do not include any travel, accommodation or living expenses which the delegates may incur in attending unless specifically mentioned in the training booking agreement. All pricing quotations are valid only for 7 days from the date they are first sent to the Customer.
The course fee(s), including Sales Tax, are payable in full immediately upon confirmation. Customers from foreign countries must be responsible for all bank charges in relation to the overseas transactions.
Where a Purchase Order is issued must clearly state the purchase order number, course dates, full Invoice amount and contact details for invoicing. When more than one course is booked on the same booking form, full payment for all courses is required immediately upon confirmation before the commencement of the first course.
Administration fee for cancellations is payable immediately upon invoice. The Terms of this agreement override over any other terms of business or purchase conditions put forward by the Customer.
Once a partial or full payment has been processed, over the phone or on the website by the following methods: Debit Card, Credit Card, American Express, Cheque or Bank transfer, the delegate is adhering to our terms and conditions irrespective of a booking form having been signed.
Unless written cancellation is received at least 14 working days before the start date of the course, the full fees including Sales Tax are payable in full and non-refundable. All cancellations made between, 0-14 working days prior to the course start date are subject to a 100% cancellation course fee which must be paid upon cancellation.
Should a course booking be made less than 14 working days prior to the course start date, the above cancellation terms still apply and fees are payable in full and non-refundable.
If the cancellation is made more than 14 working days in advance of the course a cancellation admin fee will be payable upon cancellation.
The rescheduling for a course in less than 14 working days before the course start date will result in a charge of the full value of the course booked + Sales Tax.
When a refund is issued, the refund may take up to 20 working days to be processed. Refunds will be processed using the same payment method that the original payment was made. Deposits and credit card surcharge and banking fees are non-refundable.
We will not be liable for any fluctuation in exchange rates or bank charges for overseas refund transactions.
We reserve the right to change any part of a published course; if this is caused by circumstances beyond our control. We will reserve the right to cancel or reschedule any course and will advise the customer as soon as the change is known. We will use all reasonable endeavours to avoid changes of this nature. For any courses which are rescheduled due to unforeseen circumstances (such as trainer sickness/course low fill), every endeavour will be made to provide a replacement trainer or to reschedule the course and we will offer delegates as many options as possible to complete their training programme. For any courses which are cancelled by us, the delegate will be provided with a Virtual Training option where possible.
Contents of course timetables are intended for general guidance only. Any typographical error including pricing or omission in any website, sales literature, administrative documentation, course materials, invoice, or other documents shall be liable to correction without any liability on the part of 'Consul-Tech'.
The Location and course date of the course will be advised upon booking. We will reserve the right to change the location and will advise the customer as soon as the change is known. We will not be liable for out of pocket expenses due to cancellation or any other changes to venue or programme.
For all Residential training courses, we will make best endeavours to ensure your accommodation is at the same location as the training course, however, this might not always be possible. In this instance, we will source your hotel accommodation as close to the training course venue as possible, usually within walking distance.
If for any reason (including but not limited to transit delays beyond our control) courseware does not arrive on time for the course we will commit to replacing it at the earliest opportunity and make best endeavours to make temporary materials accessible as required to continue the learning programme. Refunds will not be granted for transit-related delays beyond the control of 'Consul-Tech'.
The Customer accepts that it is their responsibility that the course booked is suitable for the requirements and abilities of the delegates attending. We may recommend courses or learning solutions, however, the assessment and the final decision concerning the suitability of the course is the Customer's responsibility. In cases where we have made recommendations, we do so in good faith and will not be wilfully misleading. All public and onsite training courses are delivered only in English unless specified otherwise and all Delegates must be sufficiently proficient in the English language before attending the course.
We reserve the right to refuse admission to any person whom it considers in its absolute discretion to be unsuitable for the training programme.
In all cases, the customer undertakes to bring these terms and conditions to the attention of delegates. It is the booker’s responsibility to ensure that the delegates receive all the relevant information including the joining instructions, course updates and that they meet the eligibility and published prerequisite requirements.
It is the Customer’s responsibility to provide all facilities, equipment and set up required for the trainer to deliver the training. We reserve the right to cancel or discontinue the course if, in the Trainer's opinion, the venue, equipment or conditions are unsuitable.
Trainer expenses for private, onsite or closed courses will be charged as agreed at the time of the course booking, as stated on the Training Booking Agreement.
All intellectual property rights for all course materials shall remain the property of 'Consul-Tech'. The Customer agrees not to reproduce, sell, hire, lend or copy the course materials or use them except for the purpose of personal reference. We do warrants that it will not knowingly include any copyright material in its course materials without licence or consent.
The website and all the products and services of 'Consul-Tech' without limitation are protected by international copyrights, trademarks and subject to intellectual property rights. Therefore all intellectual property belongs to 'Consul-Tech', its' related companies, its affiliates or suppliers.
We do not accept the responsibility for intellectual property used during any training provided which does not show an affiliation to us. Any intellectual property used in a training course, including the course itself is protected by limitations laid out in international copyright law and is subject to intellectual property rights.
You may not copy, sell, reproduce, distribute, download, modify, display or prepare derivative works based on, repost, transmit or otherwise use any of the intellectual property of this site. The information on this site is provided “as is” and without any warranties. We do not accept the responsibility of the content of any third party sites that may be referenced by us. The following activities are strictly prohibited: use of robots, other automatic device or manual process to monitor or copy the site or any of its content or the replication of this site to any server.
Our liability for loss and damage shall be limited to a claim for damages. The maximum aggregate liability will be the charges for the course out of which the loss or damage has arisen. We will not accept liability for death or personal injury that incurs during our training courses. We will not be liable for indirect, special or consequential loss (including loss of anticipated profit or data), howsoever arising, even if it has been advised of such potential loss. We will not be responsible for any damage resulting from any computer viruses arising from software installed on customer computer systems.
Personal belonging or items belonging to the Delegate on the Delegate’s possessions brought onto training courses are the sole responsibility of the Delegate. We accept no responsibility of the items or any loss or damage that may occur during the course.
We may assign its interests in all or part of this agreement. The customer may not assign or transfer this contract without the express written permission of the Director.
No deviation from these terms and conditions will be allowed without the express written permission of the Director. No communication either verbal or printed on our websites will override these Terms and Conditions. If in any case any of these conditions shall be held to be invalid or shall not apply, the contract and the other conditions shall remain in force and effect.
We shall not be in breach of this contract if the provision of services are delayed or cancelled or reduced through any circumstances beyond its reasonable control including acts of God (including but not limited to, fire, flood, earthquake, storm, snow, hurricane or other natural disaster) sickness, war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service. Delegates must ensure that they can attend the training courses which they are scheduled to attend. We will not be held liable, financially or actually, for their non-attendance, whatsoever the reason may be.
We are committed to maintaining your privacy and the use of your personal information. If at any stage you have a question regarding the personal information that we hold on file, please do not hesitate to contact us.
We will not disclose personal information to a third party organisation unless we have your prior consent to provide this or you have opted to allow the use of your personal information. If the request for your personal information is for a legal purpose, this we would class as an exception, but only after we have 100% fully verified the name or organisation requesting your personal details. This also applies to a third party training partner who is not contractually obliged to use or sell your personal information with any other companies or partners.
We at no stage will disclose personal credit card account information that is voluntarily provided during a transaction process, may this be by telephone or via our secure web-portal. The exception to this would be if we were to make contact with the credit card company for validation or verification of any transaction process purpose. We do not have total control over how your personal information can be used by credit card companies but we would request they inform us on how they may use this information.
It is our commitment not to collect personal information from customers visiting our website unless they have voluntarily submitted their personal information via one of our contact forms that require information which could be based on an enquiry or to book onto a training course. If you start to complete a contact enquiry form and decide not to finish, partial details are stored from which we may use this information to make contact with you, only to discuss your initial enquiry which was started but not finished. From time to time, we may contact you to inform you about a specific training program that is related to your original enquiry, request or training course. IP addresses may be seen by us and on some occasions, the providers hostname but this information will not disclose your identity.
We will not take photographs, videos or any audio recordings of you during a course and will not use this material for our own marketing purpose without your prior consent. Delegates are not permitted to take any video/photography/audio during the course without the prior written consent of us and our clients, failure to do so will be considered a direct breach of our terms of business and this matter would be taken very seriously.
We use the highest level of security and encryption methods available for processing payments online. We also strictly adhere to best practices of data protection. That means your payment details are as secure as they possibly can be when making a purchase with us.